Eco Force Climate Solutions

Last updated: 2026

Eco Force Climate Solutions is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, online assistant, or contact us.

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1. Who We Are

Eco Force Climate Solutions
(also trading as Chilled Out Refrigeration & Air Con Ltd)

We provide air-conditioning, refrigeration, and climate control services across the UK.

For any privacy queries, contact us at:

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sales@ecoforceclimatesolutions.co.uk

01302 315122

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2. What Information We Collect

We may collect the following information:
    •    Name
    •    Phone number
    •    Email address
    •    Property address or postcode
    •    Details about your enquiry
    •    Photos or videos you choose to upload
    •    Preferred contact time
    •    How you found us (website, Google, QR code, etc.)

This information is collected when you:
    •    Use our online assistant
    •    Submit a contact form
    •    Call, text, or email us

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3. How We Use Your Information

We use your information to:
    •    Respond to your enquiry
    •    Provide quotes and advice
    •    Arrange surveys or call-backs
    •    Improve our services
    •    Keep internal records

We never sell your data to third parties.

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4. Legal Basis for Processing

We process your data because:
    •    You have given consent
    •    It is necessary to respond to your request
    •    It is required for legitimate business purposes

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5. How Your Data Is Stored

Your information is stored securely using:
    •    Encrypted databases
    •    Restricted internal access
    •    Secure cloud systems (such as Airtable & automation tools)

We keep your data only as long as necessary.

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6. Who We Share Data With

We may share your data only with trusted service providers used to operate our systems, such as:
    •    Website hosting platforms
    •    SMS and email services
    •    Automation and database tools

These providers must follow strict data protection rules.

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7. Your Rights

You have the right to:
    •    Request a copy of your data
    •    Ask us to correct or delete it
    •    Withdraw consent
    •    Make a complaint to the ICO (Information Commissioner’s Office)

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8. Cookies Policy

Our website uses cookies to:
    •    Improve performance
    •    Understand visitor behaviour
    •    Ensure the website works correctly

Cookies do not store personal data.

You can disable cookies in your browser settings.

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9. Third-Party Cookies

We may use services such as:
    •    Google Analytics
    •    Facebook tracking tools

These providers may place their own cookies to analyse website usage.

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10. Contact

If you have any questions about this policy, contact:

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sales@ecoforceclimatesolutions.co.uk

01302 315122